I don't know the stats, but Consumerist posts success stories. Most recent one was a landlord who wasn't going to fix a tenant's leaky ceiling for five months. Main points are to go after their bottom line, which I think Keith did in his letter by mentioning that he's relaying this problem on his radio program. It depends on how seriously they take threats of bad word of mouth.
Landlord Wouldn't Fix Leak For 5 Months. This Letter Got Him To Do It in 5 Days. - The Consumerist
This article advises that you start through official channels, which it sounds like Keith did. You escalate when you get no response.
http://www.frommers.com/articles/6806.html
This is the consumer wiki mentioned in the above article, for Continental. (if he wants to escalate):
http://onyoursi.de/wiki/travel/airli...ntal-airlines/
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"'Wah! I'm not good enough, so I blame YOU!' - by the way, that's a baby accent." - Chemda
Last edited by Blitzgal; 03-08-2011 at 01:29 PM.
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