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This whole thing seems to be a big misunderstanding because both Keith and Chemda are right. Here's how I see how this happened using a different, less controversial news story.
1) Keith brought up a news story where the cable company was being sued because their costumer service was bad.
2) Keith then made the point that if you call the cable company and didn't expect to get bad customer service you were stupid.
3) Chemda and half the audience then got upset with Keith because they decided his saying "you should expect bad costumer service" is the same as saying the cable companies should be providing bad customer service.
In reality Keith was actually saying "You shouldn't be surprised, but the cable companies SHOULD change and that a lawsuit is a good thing.
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