|
I used to work in customer service for years and what I hated the most is the ever-changing addendum to how we have to address the customer or end an email or do anything. At the last job (before I quit in the most spectacular way) we were told we could no longer say "you're welcome" after completing a request for someone, but had to reply "Our pleasure!" The collective "Our" because we need to make sure the entire department gets credit for something that the small portion of people who actually work did.
|