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Outstanding guest and a great episode! I caught it live while I was getting ready for work this morning, it was so funny that I listened again when the episode dropped. Picturing Lucie at the gynecologist with her glasses and gum cracked me up. And all of your customer service stories- so true and so hysterical!
Although customer service is usually good here I always have trouble with my cellphone company and also always hear from friends “I never have a problem, why is it always you?” Last time I changed my iPhone I asked for a silicone cover, in black. They said “sorry all we have in stock is red.” I had seen one on a rack and instead of arguing, I lead her to the display and pointed to the package. Literally rolling her eyes at the stupid foreigner she said (in Japanese) “that SIR is a hard cover.” As silicone was written across the front (in English) I reached over her shoulder and just pushed on the package then raised my eyebrows.
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