They are French, they are generally rude as fuck. Don't worry to much about it.
Also standards are very subjective. I fully agree with Andrea here there is a huge difference between unhygienic and messy. I have friends who's places always looks like a pic from a furniture store: No knick Knacks around, paper always in neat stacks , pillows on the couch juuuuuust so. She would find my place messy but not dirty. So who knows what they gave stars for.
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