Gosh, jeez, guys, if I had known it'd be such a big deal I'd have made a little more effort on that video.
(I *hate* that I made a mistake in the very first thing he says - he uses a contraction and I made such a big deal of making sure he wouldn't
)
That "final" email from Keith: * standing ovation *
That was possibly the best email you could possibly send in that situation. You laid it all out on the table, with no place for him to slither off to (tho I'm sure he'll try something). Absolutely great! Bravo!