Thank you Rod and Karen
Man oh man! I was listening to this one absolutely screaming, wishing I could pipe in, because I am ~~~~literally~~~~ professionally employed as the manager of a customer service department for a luxury women's clothing and shoe brand! I also don't know why people in these positions don't just give everything the caller wants (I do). It's not my money!
Also, I like to challenge myself. I build a forcefield of polite clarity so powerful that just last week a woman wrote to me to say, "You're always so calm and judicious it makes me feel stupid for getting mad." Not saying I'm changing the world, but I'm also not *not* saying that.
And finally, if any BIPOC need me to make a customer service call on their behalf, I'd be happy to lace it with as much caucacity as I can muster.
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