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But Keith is right about this specific situation...
Why is she calling YOU about this? This isn't rhetorical. There's an actual burn emergency where maybe she panicked and didn't know what to do, so the logical keith-response "go to the hospital" seems like it would be the right response. This isn't the moment to feelings-talk about a burnt hand or vent about it. Deal with the INJURY that is an emergent problem.
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