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Old 07-27-2006, 01:07 AM   #1 (permalink)
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AOL Retention Manual Revealed

not sure if you guys have seen this. Basically someone working for AOL sent the "Enhanced Sales Training for AOL Retention Consultants" manual to a web site.

"Think of Cancellation Calls as Sales Leads," the manual reads...

http://consumerist.com/consumer/excl...led-188005.php
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Old 07-27-2006, 07:53 AM   #2 (permalink)
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yeah, thers another thread on it.
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