State of the hospitality industry in the US
 

Coming from working in the hospitality industry in Sri Lanka, it blows me away every time I hear stories of Keith & Chemda's experiences with hotels / restaurants fuck even hospitals in the US!

You guys always give people the benefit of the doubt about yeah it's a shitty job / you don't own the company / it's some big chain. But still, how do these people get recruited? Why go into this field if you hate it so much. How can the Mariott not have some sort of quality control??

Sure here it's a cultural thing as well. Guests are "God" here. But whatever level of hotel I cannot imagine that kind of service happening here. And even without the cultural aspect, what about simple business processes and controls? How do you accept this kind of service?

I thought we were all the same in the end. But maybe we are not?

Sorry rant over :mad:

I have been in many hotels in the US and Im rather cheap when I’m traveling on my own and they were ok. Maybe I have no standarts.
The worst thing is the breakfast, it’s mostly awful and I skip it.
This would never be acceptable here, maybe in a youth hostel of the cheapest kind?

No one would accept a plastic plate here in Europe in a hotel. Or any kind of the
‘Food’.
It’s rather a diabetics delivery system I would say.

I don't even know about the actual physical infrastructure. I was more surprised by attitude and service of the employees in these industries.

My experiences were ok so far, but again maybe I have no standarts.