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Old 06-21-2006, 01:31 PM   #3 (permalink)
Senior Member
Join Date: Nov 2005
Posts: 936
Yah i reall have a hard time believing AOL didn't know he was doing this. Most call centers have a QA system in place, which involved recording random calls, and supervisors listening, to grade the operators. My last job, we did this ever two weeks, and if they did well, they got a bonus incentive.
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