AOL Retention Manual Revealed

Oldboy · 07-27-2006, 01:07 AM

not sure if you guys have seen this. Basically someone working for AOL sent the "Enhanced Sales Training for AOL Retention Consultants" manual to a web site.

"Think of Cancellation Calls as Sales Leads," the manual reads...

http://consumerist.com/consumer/excl...led-188005.php

spooky · 07-27-2006, 07:53 AM

yeah, thers another thread on it.

07-27-2006, 01:07 AM	#1 (permalink)
Oldboy Junior Member Join Date: Jun 2006 Location: UK Posts: 28	AOL Retention Manual Revealed not sure if you guys have seen this. Basically someone working for AOL sent the "Enhanced Sales Training for AOL Retention Consultants" manual to a web site. "Think of Cancellation Calls as Sales Leads," the manual reads... http://consumerist.com/consumer/excl...led-188005.php
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07-27-2006, 07:53 AM	#2 (permalink)
spooky Senior Member Join Date: Sep 2005 Posts: 3,265	yeah, thers another thread on it.
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